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 ITC is set to deliver products and services with unsurpassed service level agreement and quality of service. This comes as a result of its alliance with world-class leaders in international capacity, data communications services, networking equipment, wireless services, and enterprise resource planning (ERP) namely; Reliance International, Alcatel, Blue Coat, NEC, CISCO, Redline Communications, Intracom, Oracle, and others. ITC plans to offer a wide portfolio of standard and advanced value-added services based on different targeted market segment requirements. ITC has established a full-fledged Call Centre equipped with the latest customer relationship management (CRM) tools and first-class trained staff to provide distinguished customer support services to its clientele. The Call Center is characterized by an easy-to-reach setup, simple procedures, and online tracking records aiming to achieve high levels of customer satisfaction and empowerment. ITC plans to set aside and distinguish itself from competition by adopting the following key differentiating factors in all service offerings:
1.
Minimum time to market
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