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Contact Center

0ITC Contact Center (CC) provides a single point of contact 24x7 (around the clock) for all ITC customers and help to achieve customers’ satisfaction by providing prompt, courteous, and complete commercial and technical support for all ITC services. ITC CC is equipped with the latest customer relationship management (CRM) tools and qualified professional staff.

ITC CC offers our clients a variety of channels to access important information such as:

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Web-based trouble ticketing system
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E-mail and telephony-based support
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Organized knowledge base with structured helpful documentation  for download
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ITC community forums

ITC CC supports ITC customer programs by providing: 

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Satisfactory inbound calls
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Pleasing helpdesk service
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Comfortable claims handling
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Delightful customer service
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Informative product specification
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Courteous outbound calls
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Professional service campaigns and fulfillment
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Good after sales follow up

 

 

 

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