Operations and Business support Systems (OSS/BSS)
Introduction
ITC OSS/BSS
architecture is designed in accordance with the Telecom
Applications Map (eTOM) which aims at the emergence of lean
and agile operators, able to compete in the 21st century
markets.
Our OSS/BSS
solution comprises of seamlessly integrated applications
that enable the integration of human and network processes
in ITC. Furthermore, it consists of best-of-breed
applications, which are highly ranked by industry analysts,
and can fully support ITC business plans as data service
provider (DSP) and Carrier of Carriers.
The three
principal areas of the OSS/BSS - fulfillment, assurance and
customer care/billing - need to adapt to a user-centric
world. Drawing upon worldwide experience and practical
expertise, ITC OSS/BSS has packaged strategic partner
products with professional services to deliver best-of-breed
modular turnkey OSS/BSS solution.
ITC OSS/BSS Role
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To Deliver OSS/BSS systems deploying the
Best industry practices & standards.
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To ensure the integrators are reflecting
the business requirements in design & configuration
of
the systems.
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To ensure systems test & acceptance.
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To provide operational support.
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Transfer of knowledge to end-users. |
ITC OSS/BSS Overview
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Objectives
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To provide core ITC
business & operational requirements
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Develop, deliver &
maintain products & services to consumers
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To ensure Quality of
Service (QoS) to customers
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To provide high
quality customer care services
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Competitive Edge
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Over operators who are still
using legacy systems
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Over operators who lack an
OSS/BSS infrastructure
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Future/Vision
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Develop into a Carrier of
Carriers
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To be able to offer services
to the New Fixed & GSM operators |
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Principal
Areas of the OSS/BSS
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Customer Care, Billing and Payment
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In this new user-centric world, pricing bundles for
mixed fixed / mobile / wireless services are a key differentiator for service providers.
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Service Assurance
to assure user-centric services requires solid
service quality management (SQM), even more than for traditional
services.
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Service Fulfillment
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User-centricity demands that the service provider
make user-centric fulfillment invisible to the user whether self-service, provider-
defined or a combination of both
(e.g., through service selection...) |
End-to-end
Automated Fulfillment Solution
Our
solution for the end-to-end automated fulfillment consists
of the following components:
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BSS layer
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A self service
(web) portal, where the subscriber is able
to manage his subscription and
activate new services and deactivate unwanted ones
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Customer
Relationship Management (CRM) system
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Order management
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Subscriber
management
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Pricing and
rating information
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Charging &
billing system
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OSS layer
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Resource inventory management
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Service management
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Network layer
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Network elements
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3rd party external
systems – such as third party content
provider systems |
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